Author and Affiliation: Professor Alberto Abad, DEI, INESC

Title: Accelerat.AI: INESC-ID/IST contributions towards improved conversational agents

Abstract: Accelerat.AI project aims to create disruptive solutions based on Conversational Artificial Intelligence (AI) Agents and CCaaS (Contact Center as a Service), which will accelerate more efficient interaction between public/private entities and customers/citizens. This will create new, more sustainable digital business models for a Future Economy. The goal is to build a platform comprising modular conversational assistants for languages outside the top 15 language roadmaps of the big 5 tech companies, beginning with European Portuguese. This innovative platform will be more inclusive, always available (24/7), and customized by industry, anticipating the resolution of about 80% of support cases. In this talk, I will introduce the Accelerat.AI PRR project and describe INESC-ID/IST project team responsibilities, activities, and results obtained up to the moment, with special emphasis on the development of more inclusive, secure and private speech technologies.

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